- Singapore was ranked 2nd (76.94) followed by Finland on 3rd (75.76), Sweden on 4th (74.99), and Republic of Korea on 5th spot (74.85) respectively.
- India is ranked 49th globally with a total score of 53.63. Among the lower-middle-income countries, India is ranked 2nd only to Vietnam (45th).
Main Points:-
(i) The NRI Index provides a framework for evaluating the effects of Information Communication & Technology (ICT) on society and the development of nations.
(ii) The 2024 edition of the Network Readiness Index focuses on the theme "Building a Digital Tomorrow: Public-Private Investments and Global Collaboration for Digital Readiness." It highlights the importance of public-private partnerships in shaping our increasingly interconnected world.
(iii) The NRI was first published in 2002. Until 2016, it was part of the Global Information Technology Report (GITR) published by the World Economic Forum (WEF), Cornell University, and INSEAD (Institut Europeen d'Administration des Affaires). However, in 2019 it was redesigned and started being published by PI.
About Portulans Institute (PI)
Founders : Soumitra Dutta and Bruno Lanvin
Headquarters : Washington DC
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MoS Dr. Jitendra Singh Unveils Grievance Redressal Assessment and Index (GRAI) 2023.
On 18th November 2024, Union Minister of State (MoS) (Independent Charge, IC) Dr. Jitendra Singh, Ministry of Personnel, Public Grievances and Pensions (MOPPG&P), launched Grievance Redressal Assessment and Index (GRAI) 2023 during the National Workshop on "Effective Redressal of Public Grievances" held at Vigyan Bhawan, in New Delhi, Delhi.
- The Workshop was organised by the Department of Administrative Reforms and Public Grievances (DARPG), MOPPG&P.
- The 1st edition of GRAI 2022 was released on 21st June 2023.
- It was conceptualized and designed by the DARPG, GoI based on the recommendation of the Parliamentary Standing Committee, MoPPG&P.
Main Points:-
(i) GRAI 2023 assessed 89 Central Ministries and Departments, ranking them based on a comprehensive index across four key dimensions: efficiency, feedback, domain expertise, and organizational commitment, evaluated through 11 indicators.
(ii) While addressing the event, Union MoS Dr. Jitendra Singh highlighted a significant achievement in public grievance redressal, announcing that the average grievance resolution time has been reduced from 30 days to 13 days and is expected to decrease further.
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